1. HOW TO MAKE AN ORDER
Select the hotel you are interested in. Book your room online, get a summary of your reservation and read the information carefully. Fill out the form with the guest details and go to the payment method. If you have chosen the method of payment by credit card on the site, then carefully read the “Guarantee of arrival” block. Confirm your reservation.
2. PAYMENT METHODS
To pay for the order, you can use a credit card, electronic payment method through the website, bank transfer (for legal entities), cash on the spot (in cases stipulated by the booking rules), as well as bank transfer.
3. PROOF OF PAYMENT
After paying for the reservation, you will receive a confirmation by mail indicated at the time of booking.
4. RETURN
In the event of a refund, the funds are returned to the same card with which payment was made.
By credit card
To select payment for goods using a credit card on the corresponding page, you must click the button “Order payment by credit card.”
Payment is made through PJSC SBERBANK using Bank cards of the following payment systems:
• PEACE
• VISA
International
• Mastercard Worldwide
Description of the data transfer process
For payment (entering the details of your card) you will be redirected to the payment gateway of Sberbank PJSC. Connection to the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment. This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by PJSC Sberbank. The information entered will not be provided to third parties, except as provided by the laws of the Russian Federation. Bank card payments are carried out in strict accordance with the requirements of the MIR payment systems, Visa Int. and MasterCard Europe Sprl.
Refunds of funds transferred are made to your bank account within 5-30 business days (the period depends on the Bank that issued your bank card).