1. HOW TO ORDER
Select the hotel you are interested in. Book your room online, get a brief booking information and read it carefully. Fill in the form with guest details and proceed to the payment method. If you have chosen the card payment method on the website, please read the block ‘Guarantee of arrival’ carefully. Confirm the booking.
2. PAYMENT METHODS
To pay for your booking you can use bank card, SberPay, payment by invoice (for legal entities), as well as bank transfer.
3. PAYMENT CONFIRMATION
After paying for your booking on the website, you will receive a confirmation by the post indicated at the time of booking.
4. RETURN.
In case of cancellation, for a refund, contact the manager at the contact details provided in the booking details. The funds will be refunded to the same card or account from which the payment was made.
The refund is made to your bank account within 10 working days (the term depends on the bank that issued your bank card).